1300 numbers in Australia are numbers that uses your existing landline and mobile phone numbers in receiving the incoming calls. The calls are directed to the numbers where you want the call to be received such as landlines, your mobile phone, VoIP lines, answering machines and fax machines. Most business route their calls to only one answering point but there are more options to choose from.
Time Based Routing is answering points that received most calls during a particular time of the day. This means that calls will be routed to the designated phone in the office then can be rerouted to the other designated number outside of office hours. Multi-national companies that have their offices in some parts of Australia can route their morning calls to their office in the east coast and calls made after office hours will be routed to their office in Perth.
State Based Routing means that calls will be redirected to the location nearest to the origin of the caller. This is ideal for companies that have offices in different parts of the country. When a caller made a call from Melbourne, the call will be redirected to their office in Victoria. This is also ideal to businesses with franchise or outlets in some parts of the country.
Calls that are made through mobile phones wherein we cannot detect where it is coming from can also be directed to a special answer point or it can be redirected to a particular number that maybe operated manually or VoIP.
Alternative Based Routing means that when a customer made a call to the 1300 numbers in Australia and if the designated number is busy, not answering or congested, there is an option that the call can be routed to an alternative number. The carrier accepts up to three forwarding numbers in every answering point. This will capture all your calls.
Shared Based Routing means that incoming calls can be distributed up to twenty answering points. This will help to distribute calls between your sales team or to your company representatives so that all the work will be even among your staff.
Emergency Based Routing gives the business an opportunity to answer during an emergency which direct calls to the designated. When you relocated to another place, the calls will be redirected to a live answering service or to your mobile number.
However, to safeguard the company from unscrupulous callers, call screening is available to the 1300 numbers in Australia users.
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